Information we collect
“Personal Information” means that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
When we collect Information
We collect Personal information when you register to use the service, log in with social networking credentials and communicate with us. We also collect information, such as, anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the service.
Personal Information collection
You must register to use the service. To register you may need to provide Personal Information. If you are a customer, you must provide your name, phone number and email. If you are a delivery professional, you must provide you name, email address, phone number, postal address, and date of birth. We also collect non-personal information, such as information about your car and insurance company information.
Social Media Networks
If you are a customer, you may log in through a social network. If you do, then we collect personal information from the social media website when you use your credentials to log in to the service. For example, when you log in with your Facebook credentials, we may collect the personal information you have made publicly available in Facebook, such as your name and profile picture.
When you register as a Driver or a Helper through Hefty Haulers, you will have to provide your name and birthdate. That information will be used by a third party-service to conduct a background check.
When you make or receive payments through the service, you may need to provide personal information to our third-party service providers, such as your credit card or bank account number.
We may collect personal information through your communications with our customer support team.
Location Information from your mobile device
We collect and store your location information if you enable your mobile device to send it to us. Collection of this information may improve the provision of the service.
Cookies, Automatic Data Collection and Related Technologies
The service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When you visit the service, we and our third-party service provider receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the service may not work properly. By using the service, you are authorizing us to gather, parse and retain data related to the provision of the service.
We may send email to the email you provide to us to verify your account and for the informational and operational purposes, such as account management, customer service, or system maintenance. We may also send you mobile text messages, if you provide your mobile number or push notifications if you enable us to do so. Examples of these messages include: (1) Welcome and engagement messages; (2) a text message to enable you to verify your telephone number; (3) service-related messages such as notifications, confirmations, updates, and security alerts; (4) promotional messages. By providing your mobile phone number to Hefty Haulers, you consent to receive text messages from Hefty Haulers to such mobile phone number.
We may use information, including personal information, to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
As Required by Law and Similar Disclosures
We may access, preserve, and disclose your personal information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours’, ours’ or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers
Security of your Information
Your Hefty Haulers profile is password protected, so that only you and authorized Hefty Haulers employees have access to your account information. In order to maintain this protection, do not give your password to anyone. Hefty Haulers staff will never proactively reach out to you and ask for any personal account information, including your password. If you share a computer, you should sign out of your Hefty Haulers account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
Hefty Haulers has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
For any Questions or concerns contact us at firstname.lastname@example.org